Returns and Refunds Policy
Our Return Policy is applicable until 14 days after a customer receives the item. If 15 or more days have passed since your delivery, and there was no prior contact with us regarding a return, unfortunately, we are unable to offer you a refund. We only refund item(s) if they are defective or damaged and are returned to us unopened or unused.
Refunds (if applicable)
Once your return item(s) is received and inspected, we will send you an email to notify that we have received your return shipment. We will also notify you regarding the approval or rejection of your refund request.
If you have been approved, your refund will be processed, and funds will automatically be applied to your credit card or the original method of payment within a specified number of days. Please allow some time for the transfer process to finish. Refunds cannot be issued until the item is received and inspected by our staff. We appreciate your patience on this matter.
Please note that we are unable to refund the shipping fee in all cases.
Late or Missing Refunds (if applicable)
If you haven’t received your refund, we ask that you first check your bank account information. Please be aware that it may take some time before your refund is official processed. If some time has passed and the refund still has not been transferred, please contact your credit card company followed by your bank.
If you have done all of these steps and you still have not received your refund, please contact us.
Our Exchange Policy is applicable until 14 days after a customer receives the item. If 15 or more days have passed since your delivery, and there was no prior contact with us regarding an exchange, unfortunately, we are unable to offer you an exchange. We only exchange item(s) if they are defective or damaged and are returned to us unopened or unused.
Please allow some time for the exchanged items to be delivered as delivery time varies based on location.
To return or exchange your item(s), please send it to:
1F Women's Medical Research Institute
1-31-10 Komagome, Toshima-ku, Tokyo 170-0003
You will be responsible for paying the return shipping costs. You may choose whichever shipping method best suits you.
If you are shipping item(s) over $75.00 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We thank you for your understanding.